Shipping Policy

Last updated: September 4, 2026

We can’t wait for your Squoosh to arrive! Below you’ll find everything you need to know about processing, shipping, and delivery.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Processing times do not include weekends or holidays. During product launches, holidays, or other high-volume periods, processing may take a little longer.

Once your order ships, you’ll receive a shipping confirmation email with tracking information when available.

Shipping Times

Estimated delivery times are displayed at checkout when available.

Delivery times are estimates and not guarantees. Actual delivery may vary depending on your location, shipping carrier, product availability, weather, holidays, or other circumstances outside our control.

Some Squoosh products may ship directly from one of our fulfillment partners. Because of this, items from the same order may occasionally arrive in separate packages or at different times.

Don’t worry—you will not be charged additional shipping simply because we send your order in multiple packages.

Shipping Rates

Shipping costs, when applicable, are calculated and displayed at checkout before you complete your purchase.

Any free-shipping promotions will be clearly displayed on our website or during checkout and may be subject to minimum purchase requirements or other conditions.

Tracking Your Order

When tracking is available, you’ll receive your tracking information by email once your order has shipped.

Please allow some time for the carrier to update tracking information after your shipping confirmation is sent.

Incorrect Shipping Addresses

Please double-check your shipping address before submitting your order.

If you notice an error, contact us at ate.twentythree@gmail.com as soon as possible.

We’ll do our best to make the change before your order ships, but we cannot guarantee that an address can be changed once an order has entered processing or fulfillment.

Customers may be responsible for additional shipping costs if an order must be reshipped due to an incorrect or incomplete address provided at checkout.

Lost, Delayed or Missing Packages

If your tracking information shows that your package is delayed or appears to be lost in transit, please contact us and we’ll help you determine the next steps.

If tracking shows an order as delivered but you cannot locate it, please check around your delivery location, with household members or neighbors, and with the shipping carrier.

If you still cannot locate your package, contact us at ate.twentythree@gmail.com with your order number.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Include your order number and photos of the product and packaging so we can review the issue and make it right.

Please see our Return & Refund Policy for additional information.

International Shipping

International shipping availability and rates will be shown at checkout where available.

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

International delivery times may also be affected by customs processing.

Questions?

Have a question about your Squoosh order? We’re happy to help.

Email: ate.twentythree@gmail.com